Adrian Swinscoe

Adrian Swinscoe

Customer service and experience advisor, speaker and CX punk
Punk CX

Categories covered by Adrian

Talks covered by this speaker


Maintaining that CX Human Touch

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About this Speaker

Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, advisor and aspirant CX Punk.

He has been growing and helping develop customer-focused large and small businesses for over 25 years now.

His clients have included the UK Government’s Crown Commercial Service, Sky, NowTV, ITV, Apple, KFC, Pega, Philips, Cancer Research UK, Talk Talk, Gazprom, CIMA, IHG, Olympus, Harper Collins, Médecins Sans Frontières, Microsoft, Pearson, Consumers International and Costa Coffee amongst others.

Adrian is a frequent writer, podcaster and speaker on all things related to customer experience.

He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson) and recently published an exciting new book: Punk CX.

You can find out more about Adrian via: - Blog: - Forbes column: - LinkedIn profile: and - Twitter: - Instagram:

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