Chad Horenfeldt

Chad Horenfeldt

Chad has 15+ years of experience building and developing Customer Success teams, including implementing Customer Success strategies resulting in exemplary customer satisfaction, retention and growth rates.

Director, Customer Success

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About this Speaker

Chad’s reputation to drive and create outcome-focused programs drives long-lasting relationships based on trust and creating a culture that puts the customer at the center of everything that he does. He specializes in hiring the best people, leveraging technology to increase efficiency, and above all is committed to fostering the Customer Success community. Chad also writes regularly on the topic of customer success on his blog The Enlightened Customer.

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