Gabriela has a proven record of developing the Customer Experience’s Design and Transformation in the corporate area. Her clear focus is to create the connection of customers and employees with their brand, products, and communication, through the heart and mind.
In a changing and challenging economical environment as South East Europe is, her Customer-centric approach proved being successfully implemented in various industries such as retail, banking and financial services.
One of her favorite statements is: “When your company set profit as a strategic objective, this can happen. When you set as a strategic vision to have Customer in the center of all initiatives, projects, and actions you will gain loyalty, credibility, trust, and quality stable growth."