For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers. Jeannie is the CEO and Founder of Experience investigators, a global ploy engagement, and overall customer experience
Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experience Professional (CCXP), Jeannie is a charter member of the Customer Experience Professional Association (CXPA) Professional Member of the National Speakers Association (NSA), TEDx speaker, and LinkedIn Learning instructor, where her top-rated online courses have been taken by more than 200,000 learners.
Jeannie was named in the Huffington Post as a “Top 100 Most Social Customer Service Pros on Twitter”, the OnlineMarketing Institute’s “Top 20 Digital Marketing Strategists”, one of DemandLab’s “5 Women Who Are Leading the Charge in B2b CX”, and recognized as “One of the Top Customer Experience Influencers To Know” by CXPA.