With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer eXperience.
In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation and Non-profit, he has ranked at the top of his team for Customer Satisfaction and Team Engagement in every role.
Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to his Customer Satisfaction scores and performance metrics.
While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor’s degrees from Union Institute & University, graduating with a 4.0 GPA in both in just 2 years.
Following 18 months of research, his book, “WOW Your Customers! 7 Ways to World-Class Service” was published in 2018 with copies selling world-wide. John has had the privilege of interviewing Customer eXperience leaders in every continent. His book on the best definition for Winning is due out in 2021.
He has been a repeat guest for the Customer eXperience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.
John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, and 4 promotions within 6 years. Retiring as a Staff Sergeant, the rank he shared with his grandfather, his commitment completed in 2016.
Happily married with children, his family resides outside of Columbus, Ohio.