Everyone is talking about Customer Experience (CX), but it can be awfully difficult to get started. Many attempts to turn CX into a short-term program or initiative. This way of thinking will generally lead to failure. CX is a moment…a long-term, gigantic, full-company culture change. When we approach CX with this mentality, the odds of success are exponentially higher. Customer Experience has the capacity to transform an organization from the inside out, and this session will help you to do it!
Learn how to connect the dots between the employee experience, the customer experience, and the operations of the business. It covers everything from change management, to CX best practices, to Voice of Customer, to developing a customer-centric culture. Come and join us if you are ready to be challenged and hungry to take your Customer Experience to the next level!”