Closing the feedback loop with your customers

A talk by Vanessa Hannay
Director, Customer Success, Co-Founder, Mentor, CX/CS Speaker, Muck Rack, ThriveNetwork

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About this talk

You and your team receive incredible customer feedback through so many channels: email, phone calls, chat, and more. How do you ensure the feedback is easily shared with the right team members internally? How do you follow up with customers after features they've requested have launched? Join this session to learn how my team does this at Muck Rack!

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