A talk by Ian Golding
Global Customer Experience Specialist,
Customer Experience Consultancy Ltd
Categories covered by this talk
About this talk
- What does customer experience transformation actually mean?
- The importance of embedding a customer experience framework
- How to adopt an approach to continuous customer journey management
Ian Golding
Ian Golding, is a Certified Customer Experience Professional and Customer Experience, Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer-focused as possible.
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