Customer Journey Management – it is not just about the mapping!

A talk by Ian Golding
Global Customer Experience Specialist, Customer Experience Consultancy Ltd

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About this talk

  • What does customer experience transformation actually mean?
  • The importance of embedding a customer experience framework
  • How to adopt an approach to continuous customer journey management

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Ian Golding

Ian Golding, is a Certified Customer Experience Professional and Customer Experience, Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer-focused as possible.

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