Digital Customer Experience Management 101 - What is it and where do I start?

A talk by Kasia Szokalska
Customer Success & Customer Experience Expert Digital

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About this talk

Do you feel like everyone around you is talking about digital transformation, customer centricity and experience? Does it sound like they're either already doing it or at least know they should? You get bits and pieces of the information out there, but are still unsure about the essence of it?

In this session we will cover the basics: the 5 crucial pillars of digital customer experience management.

You will leave the session with a clear overview of digital CXM.

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Kasia Szokalska

Kasia is a real Customer Success Wizard and an expert in the area of Digital Customer Experience Management

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