Driving Insight into Action

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About this talk

Panel discussion with Diane Magers CCXP, Brett Sharp and Jim Bass from Macquarium.

How do you overcome the challenges of converting rich, valuable feedback into actions that impact revenue and costs. Discover the structure and disciplines great brands use to design better experiences.

  • Learn why converting data to action is a challenge.

  • Explore the framework for activating your brand into action.

  • See some techniques to help build momentum

  • Understand the positive impact of intentional design and how it translates to proving the business case across the organization

  • See how new capabilities can help you gain traction for your experience discipline

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1-Hour Consultation

Macquarium is offering a 1-hour consultation session to 5 people who request it after watching our panel discussion video. Send an email to Jim.Bass@Macquarium.com to qualify.

Please note, you need to register as an attendee before you can access this freebie.

Diane Magers CCXP

CCXP, Certified Voice of Customer Experience Professional

Brett Sharp

CX-PRO | Master's in Marketing Research (MMR)

Jim Bass, CX-PRO, NPS, PMP

Great customer experiences don't just happen... they are designed!

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