Employee experience as the foundation of customer-centric culture

A talk by Gabriela Ciupitu
Customer Experience Manager, BNP Paribas Personal Finance

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About this talk

The key for success sits in the way the organization connect and engage their employees to the customer-centric values. Customer should be the heart of the organization while the employees... the blood. Respect, responsibility and clarity; same for customers as for the employees.

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Gabriela Ciupitu

European Customer Centricity Judge Award; South East Europe Customer Experience Judge Award

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