How we made our company customer-centric with the magic power of feedback

A talk by Klaus-M. Schremser
Head of Growth, Co-Founder, Usersnap

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About this talk

How the magic power of feedback has helped us to find a new vision and product for our company. We implemented customer feedback along the customer journey and started listening to our customers. This talk gives hands-on experience insights.

And we become aware that if we want to truly leverage the magic power of feedback we have to start with ourselves when it comes to feedback.

All of that led to a doubled monthly new customers rate and increased our product trials by 60% and a very bright future for Usersnap.

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Klaus-M. Schremser

Klaus-M. works for Usersnap, a customer feedback platform used by thousands of customers, and has learned from hundreds of customer consultations on how to implement and leverage user feedback.

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