The Hassle-Free Journey: A Special One-On-One Conversation with Adam Toporek

A talk by Adam Toporek
Customer Service Expert, Speaker and Author, CTS Service Solutions

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

About this talk

How has the customer service world evolved since Adam wrote his 2015 book “Be Your Customer’s Hero”?

How can we continue to understand customer expectations and exceed them in 2020 and beyond?

How do you generate the emotions that lead to customer loyalty?

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion. By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers. You will leave this interview with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out

Adam Toporek

Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 150 other media.

Proudly supported by