Leveraging Data in Customer Success

A talk by Harriet Kaufman
Customer Success Manager-EMEA, Mixpanel

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About this talk

Today we have so much data available to access in different forms it can be hard to find exactly what you need. This data can range from NPS, Product Usage through to ARR. It can also come from various sources.

In our talk we will look to focus on how you can use data in Customer Success to your advantage. How data can inform your strategy on an individual Customer Account Level through to company wide strategy.

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