Leveraging the customer's voice on social media - how customers now drive your marketing engine

A talk by Dennis Yu
CEO, BlitzMetrics

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About this talk

  • How do we analyze, categorize, and amplify customer engagement across all social media platforms?
  • Learn how to organize your social media Content Library and Topic Wheel.
  • Arm your CMO and other marketing departments.
  • making CS and CX a strategy priority instead of a cost center.

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Dennis Yu

Dennis is an internationally recognized lecturer in Facebook Marketing and has spoken in 17 countries, spanning 5 continents, including keynotes at L2E, Gultaggen, and Marketo Summit. Dennis has been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, CNN, Fox News, and CBS Evening News.

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