Moments That Matter

A talk by Jeannie Walters, CCXP
Customer Experience, Patient Experience Keynote and Virtual Speaker, Trainer, Workshop Leader, Jeannie Walters

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

Categories covered by this talk

About this talk

A great customer experience is made up of a multitude of small moments.

These micro-moments are fleeting but have major consequences for customer engagement.

In this keynote, Jeannie shows business leaders how to recognize those small moments that build trust with customers—or break it completely.

These tiny details are easy to overlook, but Jeannie uses relevant and funny examples to make increasing customer loyalty fun, practical and engaging with every tiny interaction.

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out

Jeannie Walters, CCXP

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers. Jeannie is the CEO and Founder of Experience investigators, a global ploy engagement, and overall customer experience

Proudly supported by