The Client Health Check: An Important Tool For Your Customer Success Toolkit

A talk by Chad Horenfeldt
Director, Customer Success, Kustomer

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About this talk

Many Customer Success organizations have a standard customer onboarding process but how do you help your loyal customers who have been with you for a few years? This picture isn't as clear. These legacy customers may be using outdated processes and not be taking advantage of the latest product enhancements. Enter the Client Health Check. The Client Health Check is like a 10 point inspection for your car. Learn more about how to incorporate this valuable tool into your Customer Journey and how it can help retain and grow your customers!

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Chad Horenfeldt

Chad has 15+ years of experience building and developing Customer Success teams, including implementing Customer Success strategies resulting in exemplary customer satisfaction, retention and growth rates.

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